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Building the navigation 2.0

How might we enable customer support agents, developers etc navigate the cloud.yellow.ai platform easily to reduce frustration, drop-offs and improve productivity and satisfaction?

Website

Blog

Role

Interaction/UX

Time

1 month

Team

8 people

Industry

Enterprise SaaS

Are you a recruiter or a design lead?

I hope you have the password for full access, else feel free to reach out before moving ahead. The end-to-end case study will give you a strong sense of my skills in multiple aspects.

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Quick summary

⭐ HIGHLIGHTS

Getting buy in from the leadership was the trickiest as it was a big overhaul.
We were 8 people, 2 designers, 6 devs. We were our own PMs.

⭐ HIGHLIGHTS

Getting buy in from the leadership was the trickiest as it was a big overhaul.
We were 8 people, 2 designers, 6 devs. We were our own PMs.

⭐ HIGHLIGHTS

Getting buy in from the leadership was the trickiest as it was a big overhaul.
We were 8 people, 2 designers, 6 devs. We were our own PMs.

⭐ HIGHLIGHTS

Getting buy in from the leadership was the trickiest as it was a big overhaul.
We were 8 people, 2 designers, 6 devs. We were our own PMs.

✅ SOLUTION

The navigation was changed from a Top-Left-Top to Left-Left-Top arrangement.
Certain pages were re-designed and moved within the platform as the IA demanded

✅ SOLUTION

The navigation was changed from a Top-Left-Top to Left-Left-Top arrangement.
Certain pages were re-designed and moved within the platform as the IA demanded

✅ SOLUTION

The navigation was changed from a Top-Left-Top to Left-Left-Top arrangement.
Certain pages were re-designed and moved within the platform as the IA demanded

✅ SOLUTION

The navigation was changed from a Top-Left-Top to Left-Left-Top arrangement.
Certain pages were re-designed and moved within the platform as the IA demanded

🎯 RESULT

50% reduction in number of clicks and 52% reduction in avg. time to go from pt. A to B.
Findability of modules etc increased by 22%

🎯 RESULT

50% reduction in number of clicks and 52% reduction in avg. time to go from pt. A to B.
Findability of modules etc increased by 22%

🎯 RESULT

50% reduction in number of clicks and 52% reduction in avg. time to go from pt. A to B.
Findability of modules etc increased by 22%

🎯 RESULT

50% reduction in number of clicks and 52% reduction in avg. time to go from pt. A to B.
Findability of modules etc increased by 22%

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